Intel's crashing 13th and 14th Gen CPUs get two years of additional warranty coverage

While Intel doesn't have a solution for its crashing 13th and 14th Gen Intel Core processors, the company is trying to make things a little better for customers who are stuck with potentially damaged chips by extending their warranty by two years.

"Intel is committed to ensuring that customers who have experienced or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are assisted with the exchange process," Intel's Thomas Hannaford said in a statement provided to The Verge. "We stand behind our products, and in the coming days we'll share more details about two years of extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors."

Intel's boxed CPUs already have a three-year limited warranty, so this change should mean that most of the affected CPUs will now have a 5-year warranty. Last week, the company did not comment to The Verge about whether it would extend the warranty on the chips.

Intel has said that a primary cause of the instability issues for desktop CPUs was "high operating voltage" and that it was working on a patch for mid-August that addresses that root cause. But the patch apparently won't fix any damage already done, meaning the best way to fix a damaged chip is to replace it.

Here's Intel's full statement:

Intel is committed to ensuring that all customers who are experiencing or have experienced instability symptoms on their 13th and/or 14th Gen desktop processors are assisted in the exchange process. We stand behind our products, and in the coming days we will share more details on our two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors.

In the meantime, if you are currently or previously experiencing instability symptoms on your Intel Core 13th/14th Gen desktop systems:

Users who purchased systems from an OEM/System Integrator - please contact your system manufacturer's support team for further assistance.

Users who purchased boxed CPUs - please contact Intel Customer Support for further assistance.

Intel is also investigating options to easily identify the affected processors on end user systems and will provide additional guidance as soon as possible.

Also, we apologize for the delay in communication as this has been a challenging issue and certainly finding the root cause is a challenge.